Customer Relationship Management (CRM) is a widely executed strategy for the management of a company’s interactions with customers, clients and sales prospects. It makes use of technology to synchronize, organize and automate business processes like sales, marketing, customer service and technical support. In nutshell, a CRM helps you grow and grows with you. We provide Customer Relationship Management Software, CRM Software, Web Design etc
In CRM (Customer Relationship Management), CRM software is a category of software that covers a broad set of applications designed to help businesses manage many of the following business processes:
- customer data
- customer interaction
- access business information
- automate sales
- track leads
- contracts
- marketing
- customer support
- clients and contacts
- support vendor / partner relationships
- employees
- knowledge and training
- assets or resources etc
While CRM software is most commonly used to manage a business-customer relationship, CRM software systems are also used in the same way to manage business contacts, employees, clients, contract wins and sales leads. Typically, CRM software is used in the enterprise, however many products scale and can be used in a business of any size.
As technology has developed, more and more enterprises came into existence with their business issues. Every business organization wants to deliver flawless service to their clients and to attain this, they are using all feasible ways. Currently, the integrated Web based CRM Solutions are broadly in use because these are considered efficient for making the workforce smooth. Proposed CRM software offers a business enterprise the capability to create, assign and manage requests of the existing or the future customers. It brings among the employees as well as clients a sort of collaboration which results in increasing the overall productivity and working efficiency.
Key Features
- Lead Management
- Sales Management
- Purchase Management
- Service Management
- Service Alerts
- Supplier Management
- User Access Security Management
